To create an email account can create it from cPanel or from the client area. In this example we will make from cPanel.
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Log in to the Clients Area.
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Go to the Dashboard, where you will find the services section.
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Once in the services section, look for your Hosting account and click in the "Manage" button.
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Go to the "Switch" tab.
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Click in the "cPanel" button to log in in the cPanel.
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In the cPanel find the Emails Section and make click in the Accounts Icon.
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Fill the data and done, your email account already is active.